Shipping Policy Includes Returns and Refunds

Shipping destinations

We primarily ship within the United States and also offer international shipping where available. If we cannot ship to your destination, we will contact you.

Order processing

Orders are processed on business days (excluding major holidays). Processing time may vary during peak periods.

Domestic shipping (United States)

• Cost: Free standard shipping on US orders.
• Typical delivery time: About 3 business days after your order ships (estimate, not a guarantee).

International shipping

• Cost: Flat $15 USD shipping fee.
• Delivery time: Varies by destination and local carrier processing speed.
• Duties and taxes: Any import duties, taxes, or customs fees are the responsibility of the recipient.

Tracking

When available, tracking information will be provided by email once your order ships.

Address accuracy

Please confirm your shipping address at checkout. If you notice an error after placing an order, contact us as soon as possible. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Delays, lost packages, or damage

If your package appears delayed, lost, or arrives damaged, contact us and we will help investigate and work toward a resolution.

Returns and Refunds (90 days)

We offer a 90 day return window. Please contact us within 90 days of delivery to request a return or refund.

How to start a return

1. Email support@dermalmd.com and include your order number.
2. If your request is approved, we will send return instructions.

Return requirements

Return eligibility can depend on the reason for the request and order details. If a physical return is required, we will provide instructions during the approval process.

Return shipping costs

Return shipping handling depends on the reason for the return and the order destination. In some cases, we may provide a prepaid label. In other cases, the customer is responsible for return shipping.

Return address

Send approved returns to:

DermalMD
2139 N University Dr #2412
Coral Springs, FL 33071
United States

Refund timing

Refunds are processed after your request is approved and any required return is received and reviewed. Your bank or card issuer may take additional time to post the refund.

Policy misuse

We reserve the right to refuse requests that appear to involve fraud, abuse, or bad faith use of the policy.

Privacy Policy

Overview

This Privacy Policy explains how DermalMD (“we,” “us,” “our”) collects, uses, and shares information when you visit or make a purchase from dermalmd.com (the “Site”).

Information we collect

Depending on how you interact with the Site, we may collect:

• Contact information: name, email, phone number, shipping and billing address
• Order information: products purchased, order history, and transaction details
• Device and usage data: IP address, browser type, pages viewed, and interactions with the Site
• Customer support information: information you provide when you contact us

How we use information

• To process and fulfill orders, returns, and refunds
• To provide customer support
• To communicate about orders and account-related messages